Returns & Exchanges

At Charlotte's Web, we want you to be completely in love with your fashion finds. If your purchase isn't a perfect fit, we offer a seamless 30-day return policy for all unworn items with original tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Securely place your unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Print & Attach Label

Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your return package.

4

Drop Off & Refund

Hand your package to any authorized carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing